TorturedCats (talk | contribs) (Compact troubleshooting layout with issue-based fix cards and integrated screenshots.) |
TorturedCats (talk | contribs) (Replace inline styling with scoped Sinfar Interior Pages v1.0 troubleshooting layout) |
||
| Line 1: | Line 1: | ||
<div class="sf-page sf-article-page sf-troubleshooting-page"> | |||
<div | <div class="sf-hero"> | ||
<div class="sf-eyebrow">Client Support</div> | |||
<div | <h1>Client & Connection Issues</h1> | ||
<div | <p>Common fixes for crashes, missing files, graphical errors, connection failures, and client launch problems.</p> | ||
</ | |||
< | |||
Common fixes for crashes, missing files, connection | |||
</ | |||
</div> | </div> | ||
<div | <div class="sf-route-grid"> | ||
<div><b>Install Guide</b><br>[[Getting Started|Confirm the correct setup path.]]</div> | |||
<div><b>Required Files</b><br>[[Hak Files|Check haks and overrides.]]</div> | |||
<div><b>Client Settings</b><br>[[Recommended Settings|Apply the stable baseline.]]</div> | |||
<div><b>Client Extender</b><br>[[Sinfar Client Extender (SinfarX)|Check the SinfarX launcher.]]</div> | |||
</div> | </div> | ||
<div | <div class="sf-note"><b>Before troubleshooting:</b> verify that you followed the correct setup guide and installed every required file. Missing haks, missing overrides, incorrect settings, or the wrong launcher account for many apparent connection and crash problems.</div> | ||
</div> | |||
< | <div class="sf-note sf-note--teal"><b>Enhanced Edition:</b> make sure the additional override files are installed. If the client consistently crashes in a specific area after installation, report the location on the [https://discord.gg/sinfar Sinfar Discord].</div> | ||
< | |||
[ | |||
</ | |||
< | <h2 class="sf-section-title">Graphical Issues</h2> | ||
</ | |||
< | <div class="sf-issue"> | ||
<h3>Faces Have a Metallic Texture</h3> | |||
<p>This usually means required override files are missing.</p> | |||
</ | <ol class="sf-steps"> | ||
<li>Download the required files from [[Hak Files]].</li> | |||
< | <li>Place the files in your <code><NWN>\override</code> folder.</li> | ||
<li>If you use Enhanced Edition, confirm that the files included by the SinfarX launcher are present.</li> | |||
[[ | <li>Restart the client and test again.</li> | ||
</ | </ol> | ||
</ | <figure class="sf-figure">[[File:Issues 20190410-133524.png|720px|alt=Example of the metallic face texture caused by missing override files]]<figcaption>Example of missing override files.</figcaption></figure> | ||
</ | |||
< | |||
</div> | </div> | ||
<div | <div class="sf-issue"> | ||
<h3>Invisible Robes, Cloaks, or Wings</h3> | |||
<p>This can happen when using an older or unsupported NVIDIA graphics driver. Update the driver from the official [https://www.nvidia.com/Download/index.aspx NVIDIA Driver Downloads] page, restart the system, and test again.</p> | |||
</div> | </div> | ||
< | <h2 class="sf-section-title">Direct Connect</h2> | ||
<div | <div class="sf-issue"> | ||
<h3>Connect Without the Server List</h3> | |||
<p>Click <b>Direct Connect</b> and enter:</p> | |||
<code class="sf-code">nwn.sinfar.net</code> | |||
<p>If the server list fails, direct connect is usually the cleanest connection method.</p> | |||
<figure class="sf-figure">[[File:Connect 20190327-143046.png|720px|alt=Neverwinter Nights Direct Connect screen]]<figcaption>The Direct Connect screen.</figcaption></figure> | |||
</div> | </div> | ||
<div | <div class="sf-issue"> | ||
< | <h3>Launch Directly Into Sinfar</h3> | ||
<p>Create a shortcut to <code>sinfarx.exe</code> and add the appropriate connection text after the executable path.</p> | |||
<p><b>Player shortcut</b></p> | |||
<code class="sf-code">+connect nwn.sinfar.net</code> | |||
<p><b>DM client shortcut</b></p> | |||
<code class="sf-code">-dmc +connect nwn.sinfar.net +password [insert DM password]</code> | |||
< | |||
</ | |||
</div> | </div> | ||
< | <h2 class="sf-section-title">Account & Connection Errors</h2> | ||
</ | |||
<div class="sf-issue"> | |||
<h3>Password Could Not Be Verified</h3> | |||
<p>This is usually a CD-key issue, not a password issue. The account may be tied to a different CD key from the one currently in use.</p> | |||
<ul> | |||
<li>Find and use the previous CD key.</li> | |||
<li>Unlock the account through [http://nwn.sinfar.net/my_account.php My Account] if you know the website password.</li> | |||
<li>Use a player name that has not already been registered; check [https://nwn.sinfar.net/search_characters.php Character Search].</li> | |||
<li>If you moved to a new computer or cannot access the account, contact an administrator through the [https://discord.gg/sinfar Sinfar Discord].</li> | |||
</ul> | |||
<figure class="sf-figure">[[File:Connect 20190327-145432.png|720px|alt=Neverwinter Nights password verification error]]<figcaption>Connection verification error.</figcaption></figure> | |||
</div> | </div> | ||
<div | <div class="sf-issue"> | ||
<h3>Server Is Not Responding or Timed Out</h3> | |||
<p>If the internet connection is working, the server appears online, and [https://nwn.sinfar.net nwn.sinfar.net] loads in a browser, changing the client port may fix the issue.</p> | |||
<ol class="sf-steps"> | |||
<li>Open the NWN directory.</li> | |||
<li>Open <code>nwnplayer.ini</code> in a text editor.</li> | |||
<li>Find the line beginning with <code>Client Port=</code>.</li> | |||
<li>Change the number to a value between <code>10000</code> and <code>65000</code>.</li> | |||
<li>Save the file and restart the game.</li> | |||
</ol> | |||
<figure class="sf-figure">[[File:Connect 20190327-151421.png|720px|alt=Neverwinter Nights server timeout message]]<figcaption>Server timeout message.</figcaption></figure> | |||
</div> | </div> | ||
< | <div class="sf-issue"> | ||
< | <h3>Booted After Choosing a Character</h3> | ||
< | <p>If the client reports that a doorway remains sealed behind an unknown magical barrier, the server may have detected a VPN or proxy.</p> | ||
< | <ul> | ||
<li>Turn off the VPN or proxy and reconnect.</li> | |||
<li>If this is your real and stable IP address, contact an administrator on Discord.</li> | |||
<li>Obtain an approval point in game.</li> | |||
< | </ul> | ||
</div> | </div> | ||
<h2 class="sf-section-title">Social & Gameplay Issues</h2> | |||
</ | |||
< | <p>On the main Sinfar hub, you do not have to become involved in something you do not want. Sinfar provides rules and tools for handling unwanted situations. If those tools are not sufficient, report the issue to Sinfar Staff.</p> | ||
< | <p>Side servers such as Arche Terre and Dreaded Lands may have additional rules while still following the main server rules. Non-connected side servers using Sinfar infrastructure may provide their own rules and experiences.</p> | ||
</ | |||
<div | <div class="sf-footerlinks">[[Main Page|Return to Main Page]] · [[Getting Started]] · [[Hak Files]] · [[Recommended Settings]] · [[Sinfar Client Extender (SinfarX)]] · [https://discord.gg/sinfar Ask on Discord]</div> | ||
</div> | </div> | ||
Revision as of 21:49, 16 August 2026
Client Support
Client & Connection Issues
Common fixes for crashes, missing files, graphical errors, connection failures, and client launch problems.
Install Guide
Confirm the correct setup path.
Confirm the correct setup path.
Required Files
Check haks and overrides.
Check haks and overrides.
Client Settings
Apply the stable baseline.
Apply the stable baseline.
Client Extender
Check the SinfarX launcher.
Check the SinfarX launcher.
Before troubleshooting: verify that you followed the correct setup guide and installed every required file. Missing haks, missing overrides, incorrect settings, or the wrong launcher account for many apparent connection and crash problems.
Enhanced Edition: make sure the additional override files are installed. If the client consistently crashes in a specific area after installation, report the location on the Sinfar Discord.
Graphical Issues
Faces Have a Metallic Texture
This usually means required override files are missing.
- Download the required files from Hak Files.
- Place the files in your
<NWN>\overridefolder. - If you use Enhanced Edition, confirm that the files included by the SinfarX launcher are present.
- Restart the client and test again.
<figure class="sf-figure">
<figcaption>Example of missing override files.</figcaption></figure>
Invisible Robes, Cloaks, or Wings
This can happen when using an older or unsupported NVIDIA graphics driver. Update the driver from the official NVIDIA Driver Downloads page, restart the system, and test again.
Direct Connect
Connect Without the Server List
Click Direct Connect and enter:
nwn.sinfar.net
If the server list fails, direct connect is usually the cleanest connection method.
<figure class="sf-figure">
<figcaption>The Direct Connect screen.</figcaption></figure>
Launch Directly Into Sinfar
Create a shortcut to sinfarx.exe and add the appropriate connection text after the executable path.
Player shortcut
+connect nwn.sinfar.net
DM client shortcut
-dmc +connect nwn.sinfar.net +password [insert DM password]
Account & Connection Errors
Password Could Not Be Verified
This is usually a CD-key issue, not a password issue. The account may be tied to a different CD key from the one currently in use.
- Find and use the previous CD key.
- Unlock the account through My Account if you know the website password.
- Use a player name that has not already been registered; check Character Search.
- If you moved to a new computer or cannot access the account, contact an administrator through the Sinfar Discord.
<figure class="sf-figure">
<figcaption>Connection verification error.</figcaption></figure>
Server Is Not Responding or Timed Out
If the internet connection is working, the server appears online, and nwn.sinfar.net loads in a browser, changing the client port may fix the issue.
- Open the NWN directory.
- Open
nwnplayer.iniin a text editor. - Find the line beginning with
Client Port=. - Change the number to a value between
10000and65000. - Save the file and restart the game.
<figure class="sf-figure">
<figcaption>Server timeout message.</figcaption></figure>
Booted After Choosing a Character
If the client reports that a doorway remains sealed behind an unknown magical barrier, the server may have detected a VPN or proxy.
- Turn off the VPN or proxy and reconnect.
- If this is your real and stable IP address, contact an administrator on Discord.
- Obtain an approval point in game.
Social & Gameplay Issues
On the main Sinfar hub, you do not have to become involved in something you do not want. Sinfar provides rules and tools for handling unwanted situations. If those tools are not sufficient, report the issue to Sinfar Staff.
Side servers such as Arche Terre and Dreaded Lands may have additional rules while still following the main server rules. Non-connected side servers using Sinfar infrastructure may provide their own rules and experiences.